RETURN & REFUND – PINKKUP

1. What’s your return policy?

We offer an easy return policy, allowing returns within 7 days from the date of delivery for most items. If you are not satisfied with your purchase, you can initiate a return request by emailing us at pinkkup@gmail.com or via the PINKKUP app. Refunds will be issued only for returned items.

Note:

The return window for 90-minute, same-day, next-day and 2-day delivery orders is 2 days.
Returns and exchanges are not applicable on items purchased during sales or offers (Black Friday, BOGO, Festive Sales, etc.) and on lingerie products.

2. How to return the order?

If you are unhappy with your product, we’re happy to help.

Steps:

Go to the “Me” section on the home page
Select the order/product you want to return
Choose the appropriate reason
Submit the request

You will be notified via WhatsApp once the return is generated.

Note:
Please ensure products are returned in their original packaging, with invoice, and in unused condition. Returns may be rejected during pickup if these conditions are not met.

3. Why haven’t I received my refund after pickup?

For Cash on Delivery (COD):
Refunds are initiated within 3–4 business days after the returned product clears our quality check. The refund will be processed to the UPI ID provided during return initiation.

For Prepaid Orders:
Once the product passes quality check, refunds are processed within 5–7 business days to the original payment method.

4. Return Window Exceeded

Returns cannot be accepted once the return window has closed. We offer 7 days of easy return (and 2 days for 90-minute/same-day delivery orders). Please initiate returns within this period for fair usage of our policy.

5. Exchanging my product

We do not offer exchanges for different products or colors. However, you may exchange your item for a different size (up or down) using the PINKKUP app, starting 24 hours after delivery.

Exchange window: 7 days
For 90-minute/same-day delivery: 2 days

6. Why has a ₹100 return handling fee been applied?

A return handling fee of ₹100 may be applied in limited cases where repeated or unusual return activity is detected. This fee is applied only when return services are misused and helps cover logistics and operational costs.

Customers will be clearly informed before the fee is applied
If you believe the fee was applied incorrectly, contact pinkkup@gmail.com for review

ORDER RELATED

1. How to place an order?

Add your favorite products to cart → Enter your details → Make the payment → YAY! Your order is placed 🎉

2. What payment methods are available?

We support:

UPI
Credit & Debit Cards
Net Banking
Cash on Delivery (COD)

Note: A non-refundable shipping fee of ₹49 applies to all orders.

3. Can I modify my shipping address?

Yes, you can change your address before the order is shipped, subject to service availability at the new location.
Please contact pinkkup@gmail.com or update it via the PINKKUP app.

4. How to cancel my order?

Orders placed during sale days (Black Friday, BOGO, Festive Sales) cannot be cancelled
COD orders cannot be cancelled once placed

For Prepaid Orders:

Orders can be cancelled only via the PINKKUP app:

Log in to the app
Go to “Me”
Select Orders
Choose the order
Tap Cancel Item

Refunds for prepaid orders will be issued to the original payment mode within 24–48 hours.
Orders already shipped cannot be cancelled.

Note: Once dispatched from an international warehouse, orders cannot be cancelled. For urgent issues, please contact customer support.

DELIVERY RELATED

1. Where is my order?

Our standard delivery timeline is 10–15 business days, including processing and shipping. Delivery time may vary slightly by location.

2. Why is my delivery delayed?

Delays may occur due to logistical issues, especially for items shipped from international warehouses. If delayed, please allow 5–7 additional days. We truly appreciate your patience.

3. Why was my order cancelled?

Orders may be cancelled due to:

High demand / out-of-stock situations
Quality issues

This is rare, and we’re constantly improving to give you the best experience.

4. What is a split order?

If your order includes items with different delivery timelines (Fast + Standard), it may be split into multiple shipments. Payment remains combined, but deliveries happen separately.